We threaded our way through the maze of requirements for cashing in the bonds. Fortunately, I had all the right paperwork and Gena had the right attitude. I signed my name and "personal rep" one hundred twenty two times on the back of the bonds, we figured out which bond David had typed into his records twice, and Gena took care of the rest.
It was a quiet day at the bank and my extended stay at the service desk did not interfere with anyone else. A tedious but productive morning.